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PRIVACY POLICY

THIS PRIVACY POLICY WAS POSTED ON 3/21/2018

Chamilia, LLC ("Chamilia") is totally committed to protecting the privacy of our site visitors and customers.  Chamilia attaches great importance to the protection of personal data and collects, processes and uses personal data solely in accordance with the principles described below and in compliance with the applicable data protection provisions.  Personal data is all information relating to an identified or identifiable natural person, which includes, for example, your name as well as your e-mail addresses.

This Privacy Policy describes how Chamilia, LLC and its affiliates (collectively "Chamilia") collect, use and share information about you.

By voluntarily providing your personal data to Chamilia, you, the customer, give consent to Chamilia to collect, hold, disclose, and use your personal data submitted through the Chamilia website.  This consent can occur by registering your contact details with Chamilia, by engaging in other forms of communication with Chamilia, and otherwise interacting with Chamilia.

By registering with us you are expressly consenting to such use of your data.  You cannot register without giving this consent.  If you decide to register you may view and modify your data any time by logging into your account.  You can revoke your consent to the storage and the processing of your data at any time by contacting our customer support as described below, with effect for the future.

This Privacy Policy applies in addition to (where applicable) other Chamilia Privacy Policies specific to interactions with our existing and prospective customers where Chamilia collects and processes personal data.

What personal data we collect

Chamilia processes, discloses, holds and uses your personal data and data securely, fairly and lawfully in accordance with relevant data protection laws.  Such processing is carried out electronically and automatically.  Chamilia uses any personal information submitted through the Chamilia website, such as first and last name, email address, gender, country, language and your password to create and manage your account.

Which purposes we use your data for

Our purposes in collecting, holding, using and disclosing data about you are the following:
- provide you with information on our products and/or services;
- respond to queries from existing and prospective customers seeking information about our products or services;
- communicate with existing and prospective customers about our products and services;
- conduct promotions and competitions;
- conduct market research;
- keep you informed about our activities, products and services;
- for customer segmentation as well as to send customers personalized information about new products, promotions, marketing, recommendation and services;
- operate our business efficiently; and
- improve our products and services.

We note that Chamilia may also use aggregated, anonymous data for Chamilia's business purposes.
If you do not provide Chamilia with all requested personal data, we may be unable to assist you or provide you with our products and/or services, you may not be able to participate in our promotions or competitions.

With whom do we share information

Your personal data is collected, held, and used by Chamilia, LLC and its affiliates.  The central customer database, in which all data described in the Privacy Policy is saved, is operated on behalf of and in accordance with Chamilia’s instructions by a data processor in Europe.  In order to deliver products and services to you and to improve our products and services, we may sometimes disclose your personal information to another company within or related to the Chamilia group (including, but not limited to, those located in Switzerland, the United States and Austria).  The privacy laws of those countries may not provide the same level of protection as the privacy of the country from which the personal information was collected.  However, this does not change our commitment and obligation to safeguard your privacy and we will comply with all applicable laws relating to cross-border data transfers and disclosure.
Chamilia will not otherwise use or disclose any information about you without your consent, unless:
- the use or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies;
- the use or disclosure is required or permitted by law;
- we believe it necessary to provide you with products or services which you have requested;
- we believe it necessary to protect the rights, property or personal safety of another person or Chamilia; or
- the assets and operations of Chamilia's business are transferred to a third party.

Service providers

We use a range of service providers to help us maximize the quality and efficiency of our services and our business operations.  This means that individuals and organizations outside of our organization, such as third parties that operate the personal data on behalf of and in accordance with Chamilia’s instructions (commissioned data processing) will sometimes have access to personal information held by us and may use it on behalf of us.  We require our service providers to adhere to strict privacy guidelines and not to use the information for any unauthorized purposes.

Cookies, Google Analytics and Social Plug-Ins

Chamilia uses cookies on its website.  Cookies are a widespread technique that allocates an identification to the browser of the user of a website which the user saves and shows upon request.  On the one hand, Chamilia uses session cookies which are automatically erased when the user closes the website and which enable the server to establish a stable connection to the user (so that the content of a shopping basket is not lost, for example) as long as he browses on the website.  On the other hand, permanent cookies which are only erased after a period defined per website are used.  Permanent cookies allow saving certain settings (e.g. language) for several sessions or allow for an automated log-in.  The user consents to the application of permanent cookies by way of using the website and the respective functions (e.g. language settings and automated log-in).  The user may block the application of cookies on his browser or delete cookies there which may, however, impair the use of the website.
Should Chamilia place advertisement of third parties on the website (e.g. banners) or intend to place an own ad on the website of a third party, cookies from companies specializing in the use of such advertisement may be employed [used].  Chamilia will not disclose personal data to such companies, i.e. they shall only place a permanent cookie with users of the website in order to recognize users and do so in the sole interest of Chamilia.  This allows Chamilia to place aimed advertisements for these individuals on external third party websites (e.g. in connection with products for which these individuals showed an interest in the online-shop). Chamilia will not disclose personal data to the operators of external websites either.
Chamilia may use Google Analytics or similar services on its website.  These applications are third party services, which allow Chamilia to measure and analyze the use of its website.  The provider of these services may be located in any country worldwide (in the case of Google Analytics which is operated by Google Inc. it is the U.S., www.google.com).  The service provider uses permanent cookies for these applications.  Chamilia will not disclose any personal data to the service provider (who will also not save any IP addresses).  The service provider may, however, monitor the use of the website by the user and combine this data with data from other websites monitored by the same service provider which the user has visited and the servicer may use these findings for its own benefits (e.g. control of advertisement).  The service provider knows the identity of the user who has registered with the service provider.  In this case the processing of personal data will be the service provider's responsibility and data shall be processed according to the data protection policies of the service provider.  The service provider will provide data on the use of the website to Chamilia.
In addition, Chamilia may use plug-ins from social media networks such as Facebook, Twitter, YouTube, Google+, Pinterest or Instagram on its website.  In the default setting of the website plug-ins are deactivated; the user can, therefore, choose when to activate them.  Should the user do so, the social media providers are able to establish a direct connection to the user during his or her visit to the website, which allows the social media provider to be aware of the user's visit and may analyze the respective information.  The subsequent processing of the personal data will be conducted in the responsibility of the social media provider and according to its data protection policies.  The provider of the respective social media offering will not disclose any information to Chamilia.

Access and accuracy

You can view and modify your personal data Chamilia maintains about you by accessing your account on the Chamilia website.  You can also request a copy of that information, as well as request modifications and cancellations of your personal data at any time by sending an e-mail to the contact information below.
If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.

Storage and security of your personal information

Chamilia will endeavor to take all reasonable steps and do our best to keep secure any information which we hold about you, and to keep this information accurate and up to date.  When we no longer need to use your information, we will take steps to properly de-identify or destroy it.
Unfortunately, however, no data transmission over the internet can be guaranteed secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our website and you use our website at your own risk.
Your personal information is stored on secure servers that are protected in controlled facilities.  We require our employees and data processors to respect the confidentiality of any personal information held by Chamilia.

Usernames and passwords

You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on our website.  Please notify Chamilia immediately if there is any unauthorized use of your account by any other internet user or any other breach of security.
You are responsible for the security of your user name and password (or other log-in information) and you are responsible for ensuring the confidentiality of this information.

Links to other websites

Chamilia provides access to third party websites through our website.  These linked websites are not under the control of Chamilia, and we are not responsible for the content or the conduct of the organization accessed via a link on our website.  Before disclosing your personal information on any website, we suggest you examine the terms and conditions and privacy policy of that website.

Retention Period

We will keep your personal information for as long as necessary for the purposes described above or as long as we are required by law.  After this your personal information will be deleted. We cannot remove your personal information when there is a legal storage requirement, such as accounting rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

Rights of the Customers

Any affected individual may request information from Chamilia as to whether data concerning them is being processed.  In addition, they have the right to request the correction, destruction or restriction of personal data regarding them as well as to object to the processing of personal data.  Should the processing of personal data be based on consent, the affected individual may withdraw consent at any time.  Chamilia reserves the right to restrict the rights of the affected individual in accordance with applicable law and e.g. not to disclose comprehensive information or not to delete data.
Should Chamilia make an automated decision with respect to a certain individual which may have a legal effect for the affected individual or seriously affect him or her in a similar way, the affected individual shall have, in accordance with applicable law, the right to communicate with a controller of Chamilia and to request a reconsideration of the decision or to request the prior evaluation by the controller.  In this case the affected individual might no longer be able to use certain automated services.  The individual will be informed thereof subsequently or separately in advance.

Future changes

From time to time, Chamilia's policies will be reviewed and may be revised.  Whilst Chamilia seeks to minimize changes to its policies, Chamilia reserves the right to change our Privacy Policies at any time by posting an updated version on our website.  Please therefore keep checking these policies to ensure you are aware of the current terms.  If at any point Chamilia decides to use personal information in a manner materially different from that stated at the time it was collected, we will notify you by email or via a prominent notice on our website, and, where necessary, we will seek your prior consent.

Contact information

If you have any further queries relating to our Privacy Policies, your personal data rights, or you have a problem or complaint, please contact us at:
Chamilia: www.chamilia.com/customer-service Email: shopchamilia@chamilia.com, Phone number: 1-833-730-6818.We always want to hear from our customers, even if it is in the form of a complaint.  We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.

In case you require information or access to your personal data, our security procedures mean that we may request proof of identity before we reveal information.  This proof of identity will take the form of your e-mail address and password submitted upon registration.  You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password.  We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.